I use 3 clays in my studio: Porcelain, B-Mix 5 (Porcelainous stoneware), and a White Stoneware

Glazes vary by piece but are food safe, microwave safe and dishwasher safe unless specifically indicated in the listing.

Shipping: There is a 5- 7 day processing time for in-stock items. There are 6-12 weeks for commissions or pre-orders, as it takes time to hand make, fire, glaze, and fire pieces. Rushing leads to pieces cracking or breaking in the kiln—pottery (and sculpture) take time. I only ship internationally by request because pottery is heavy, and international shipping tends to be very expensive.

ItGifts: If you would like an item to be sent directly to a gift recipient, you will need to let me know the following:

1) The name of the recipient

2) The name of the person the gift is from (if it is not you)

3) Any gift message you would like included with the package

Return Policy: Returns and exchanges on pieces that are NOT personalized are accepted within 14 days. If you are considering returning the item, please keep the original box and packing materials. The safest way to prevent breakage is to ship it back the same way that I shipped it to you. If the item is returned in its original condition, I will refund the cost of the item (not the shipping) within 5 days of receipt.

Breakage / Refund: Because I am very careful about how I package and ship pieces, one will rarely break in transit. However, if this does happen, please get in touch with me within 5 days of receipt and include photos of the broken item, packaging materials and any damage, etc. We will then discuss potential options, including refund or replacement. Please remember that all of my pieces are handmade, and no two pieces will ever be exactly the same, so the replacement may not be identical to the original piece. Additionally, if the replacement is not currently in stock, it may take 6-12 weeks to complete before it can be shipped to you.

Dishwasher safe: I recommend handwashing for the greatest longevity of your handmade pottery. However, all pieces are dishwasher safe. Just remember that, particularly for mugs, handles can be bounced around a lot in a dishwasher and are subject to cracking or breakage over time.

Microwave Safe: Stoneware ceramics are typically microwave-safe. Do not take pieces directly from the fridge or freezer; pour boiling water or put them in a hot oven. Please do not put ice in a hot pottery piece. Thermal shock can cause pottery to break in the same way as it can with glass. Prevent this issue by heating or cooling gradually. Hot liquids can be added to room-temperature pottery without any significant risk. All pieces are tested by pouring boiling water into room temperature pieces to ensure their structural stability.

Food Safe and Non-Toxic: All functional pottery is made with food-safe, non-toxic glaze. Dinnerware pieces are made using dinnerware-safe, food-safe glaze to help resist the effects of silverware on the surface.

Commission / Custom Work: This is only available when the item is available in the shop. I am a one-person show with a full-time job teaching at the university, so my time for commissions or custom work is severely limited. I will announce opportunities for commissions or custom work in the shop, as well as via social media and my email list.

Email List: I occasionally send out email updates. These will include shop updates and sales events, as well as information on how to request commission work when it is available. If you are interested in joining my email list, please visit my website at www.judymetcalf.com and sign up for email notifications.

Privacy Policy: I am a one-person workshop and do this part-time outside of my job as a university professor. I am the maker, the shipper, and the manager. So customer information and email list information stay with me and will not be shared with any other entity, ever.